Received from Mr & Mrs N. Maclean-Martin
Dear RCV. Thank you very much for your newsletter. We have recently moved to France and therefore please remove us from you mailing list. You have been excellent and we will highly recommend you to all those in your area.
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Received from John Lambert
Why used RCV : Wanted more personal service than main dealer. Also there appears to be a good reputation amongst other LR owners.
Rating : Excellent
Reason for response : Was treated as an individual, and the car clearly was as well.
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Received from Mark Moylan
I read the comment about customer service and I am delighted to say that its all true. When I picked the car up, I wasn't sure it was mine, it was so clean!! Cost was very competitive and I will be using you from now on.
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Received from Chris Read
I would like to thank you on your service with regards to my wife's freelanders first service.
Not only was it a lot cheaper than the main dealers quote, the little touches such as greeting my wife by name as she walked through the door shows your positive customer attitude - well done !!!
You will certainly have our car for all future work as well as my daughters new range rover .
It is nice but rare to find service such as yours and i wish your business the success it deserves .
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Received from John Mitchell
Got fed up with being ripped off by LR main dealers, that are more interested in maximising their own profit than giving good customer service and doing the job properly. Thankfully that is not the how I am treated at RCV. I cannot say how good the RCV experience if you own a Land Rover and you dont get it serviced at RCV you are making a monumental mistake!
I give RCV 10/10 for everything.
I am actually looking forward to my next service because I know that I will get value for money and the job done PROPERLY!
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Received from Richard de Coverly
main-reasons: Price, good customer service and local.
previously-serviced: Once at LR main dealer. Never again!
experience-rate: excellent
why-response: Friendly,structured pricing plan
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Received from John Gatward
I firstly went to RCV to get my Discovery TD5 chipped, since then i now use them for all repairs and servicing to my vehicle. Their customer service is excellent.
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Received from Clare Ryan
(Defender owner)
Thanks for your phone call today, and I really apologise that I did not let you know that I had moved out of the area. I have been completely absorbed in moving house, changing my sons school, a new job etc. etc, so hopefully you'll forgive me.
I have to say that despite searching and trying a couple of places out, there really isn't anywhere in Buckinghamshire that comes anywhere close to providing the expertise, customer service and value for money that RCV provided for me over the past 5 years. It really is a shame for me, but I suppose demonstrates what a good job you guys do.
Thanks you so much again for all your help, and if you decide to open a Bucks division - please let me know!!
Thanks and Best Regards,
Clare Ryan
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Received from Michael Yates
I had my Range Rover's engine uprated last week and I am absolutely thrilled with the change of acceleration and general drivability.
I would recommend everyone to do this as it is fantastic value for money
All the best Michael Yates
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Received from Terry Ranyer
Hi Dave, I was recommended to go the RCV by a good friend as I normally go to the main dealer in Maidstone for the servicing of my Defender 90.
I phoned for a quotation and you were able to give me a price instantly which was some £132 cheaper than Land Rover.
The vehicle was turned around within a day and the courtesy car was very useful. Many thanks for making the whole process very pleasant.
Many thanks Terry Ranyer
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Received from Sam Loxley
Dear RCV Ltd
As you now know, my 2 year old Range Rover was serviced by you after I had experienced very indifferent service my Land Rover. You also managed to rectify the bad idle speed of the engine, something that Land Rover had 3 unsuccessful attempts trying to cure.
The whole experience I found was very friendly and you told me exactly what the costs would be before starting the repairs.
I will tell my friends of RCV in the future as you were much more competitive that XXXXXXX XXXXXXX in Tonbridge.
Yours Sincerely Sam Loxley.
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Received from Brain Hughes
Tim, Dave, Just a quick note to thank you for sorting out the fuel pump out on my Discovery at such short notice.
Well done again
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Received from Fiona Trach
To the Service Manager
You kindly picked up my Freelander from Land Rover as the engine has expired which I find very frustrating as it is only 5 years old.
Your quote was £1500 cheaper than my local main dealer with no hidden extras. Whilst I am very annoyed, I am thankful of you for saving me some cash.
Yours Truly Fiona Trach
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Received from Mike Webster
Dave, My Discovery came to you for its first service and you managed to do this for £135 cheaper than Land Rover. Also you fitted the towbar and all the work was done without any hassle what so ever.
Well done and keep the good work going.
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Received from George Swan
HI RCV
I took my Freelander to a local main dealer and was told it required a new radiator. I was not fully happy with their diagnosis and asked you for a second opinion only to find out that it was a coolant hose leaking not the radiator.
I will bring it to you for all my servicing from now on. Thanks George Swan
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Received from Tim Ellis
RCV
I found the web site very easy to navigate through with very clear prices for the servicing.
Why can’t Land Rover do this!
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Received from Gary Rigden
The car was a different car when I picked it up. You also found the small faults aswell . Keep all the team and carry on with the fantastic customer service, as some one who is in the guest care business I know how hard this is. Will most definitely use RCV again.
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