Reviews
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Staff are knowledgeable and pleasant. They advise me what needs to be done and work is carried out quickly and efficiently. Customer service is great.
Great pre-service communication, providing sound advice of the sort and level of service my 17yr old Defender would benefit from.
Both your ladies… and the foreman are just about as friendly as you could make them… our RR is a money pit, but if ANYTHING makes it more acceptable it’s being treated as a friend
Always helpful polite professional and clear. This is very important in order to build a long term trusting relationship which is rare in this industry
Professional from start to finish, impressed that I was offered a less expensive solution for my rear brakes. Been using RCV for a number of years and will continue to do so. Thanks
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Because they are a well run Company that employ people that care and share the same culture then just do what it says on the can |
It was the first time I have used the services of RCV and I could not be more pleased with the efficiency and quality of the work that was carried out. Thank you also for suggesting that we replace the rear brake pads, as I am always keen on preventative or pre-emotive maintenance which can save time in the future, as well as keeping my vehicle in the best possible condition.
Apart from Main Dealer servicing packages when new, I have had my Land Rovers maintained by RCV for years. That says it all, really. They are a bunch of seriously impressive professionals and I have every confidence in them, which is why I am a very happy client.
I had a great experience as I was informed about my cars journey through R.C.V by Laura who let me know everything I needed to know this was important to me as the main dealership I had used in the pass were hard to get hold off and find out what was going on with my car. Also RCV are well priced and get the job done my car is running better than it ever has been thank you RCV AND LAURA
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The team are very professional and helpful. Big thank you |
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The RCV team was ready with my paperwork and had even started the loan car so the windscreen was defrosted. Friendly and efficient. |
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Fantastic service! Went over and above. Needed diesel exhaust fluid topped up but he mentioned at time of booking that the warning light was coming on for spare tyre/. The lady explained they are seeing this often with Rangw Rovers and there is a delay. Suggested doing nothing and monitoring but could replace sensor for £180 but their advice was to wait. When the car came in, they increased the tyre pressure and replaced the battery in the key, as it was low and I had not even remembered to mention that!! |
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Easy drop off, easy pick up. Lots of communication in between. Thank you! |
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Brilliant as usual, great understanding of what could be wrong and explanation. Fast, quality and trustworthy service. |
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Short notice, emergency repair. The team ( Matt) spoke to the recovery firm (RAC) on location, giving them guidance. Having determined the problem RCV ordered the part before the recovery vehicle had delivered the vehicle to them, and subsequently managed to fit the repair into an already busy schedule, with the vehicle being ready the next working day . Top marks |
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Laura was amazing throughout my experience with you. Really happy and will be back. |
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Battery level and and charge was investigated and a software update has fixed the engine stop start which had stopped working. Usual efficient and courteous service. Thank you. |
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Great service, very understanding and fitted us in whilst we were aware. We were kept up to date and the car was returned with no nasty “extra” costs and in full working order. Thanks everyone at RCV |
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Everyone always polite and very helpful, wouldn’t go anywhere else! |
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I’ve been a customer for eight years. In that time, staff have always been cheerful, helpful and courteous – and have always helped me out when I’ve turned up with a Freelander in crisis. |
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On arrival they have all paperwork prepped and ready, so very quick to hand over keys and book in. Very helpful on calls to explain the issues found, and what could be done to fix. Lots of avenues explored to find the most efficient fix, rather than the main dealer approach of a compete new system, which is appreciated. Overall very happy with the service. |
Both Jenny and Martin kept me informed with cost , progress and any mishaps like my seized wheel but When I move up to Derby in October seriously considering driving down for my services work
I have been coming to RCV for multiple years now and am always pleased by the courtesy and professionalism that I encounter at every stage. From the initial phone call to remind me that I am due to have a service through to the explanation of what work needs to be done, and even what can be delayed. This level of professionalism extends through to the final bill which is always explained thoroughly and at a level I can understand. A final note, this visit was the first time that I received the email service report which I think is a brilliant idea. See you next time.
Laura was exceptionally helpful, she had a good understanding of the vehicle history, the problems we were experiencing and was extremely resourceful when it came to the tyre problem. Her customer service is very good with nothing being to much trouble. Laura in my opinion is an asset to your team Frances Staples.
Having been to main dealership for years and years and been left with a sore taste in my mouth on cost and customer service, you are like a breath of fresh air. I have been in twice now with small issues you have solved without charge, when I had a bigger issue you changed the diary around to accommodate me and turned it round in a third of the time the main dealership were promising to do, and at a fair price too. It’s been an exceptional experience, thank you.
First time I’ve used RCV, having beforehand relied on a local main dealer. Service from the point of booking the job to collecting the vehicle was excellent and friendly throughout. Thoroughly recommended and will use again!
All employees were very helpful and polite, kept me informed and came back to me when they said they would. Great job by all! Much appreciated
Always reliable, knowledgeable and no fuss. MOT very detailed. Was worried about some rusty side bars on the Landy and you Kindly checked out parts and costs etc – really very helpful.
Polite and professional staff, work carried out promptly and charged a very reasonable rate. Will definitely be using RCV again
Lovely people to deal with, Laura was fantastic and kept me up to date with all developments and progress. This is my first Range Rover, so feel very reassured that RCV will look after us both for many years to come! Thank you.